Dealing With Difficult People -- this class teaches managers and employees how to recognize, and deal effectively, with challenging personality styles, when and how to use human resources effectively, howto differentiate between the difficult and the disabled, and how to avoid being a difficult person.

• In-house Appropriate Workplace Training covers the entire continuum of workplace behavior in the U.S., promoting effective behavior at work while eliminating what is inappropriate and/or illegal.
  
  
• Online Appropriate Workplace Behavior Certification series. This certification series has seven classes which cover the entire continuum of workplace behavior, promoting what is effective at work while eliminating what is inappropriate (behavior that hurts feelings, creates tension and stress, and/or lowers productivity) and what is illegal (harassment and/or discrimination).
  
  

• Performance Management for Technical Managers. This class is geared toward technical managers who want to develop the management skills necessary to lead effective teams, manage projects, and develop employee performance.
  

• Interviewing Skills -- This highly interactive workshop teaches the behaviors, attitudes and strategies that interviewers need to accurately assess their candidate pool and maximize their success in this competitive job market.
  

• Dealing With Difficult People -- customized for the high tech industry, this class teaches managers how to effectively deal with challenging personality styles, when and how to use human resources as an ally, and how to differentiate between the difficult and the disabled.
  

• Hiring and Firing -- In this hands-on workshop, managers and human resource professionals learn hiring and firing communication skills, how to avoid the five reasons managers don't discipline, and how to avoid discrimination and wrongful termination claims.
  

• Plus, our customized consulting services can help you solve just about any "people problem" -- from one-on-one coaching for problem employees to conflict resolution and mediation to executive coaching.