Training
Seminars
We
will custom design and deliver training seminars in a number
of areas. Our main area of practice is total quality people
management, whether it be between manager and employee,
(reducing liability through effective management intervention,
optimizing employee performance, effective discipline and
termination, employee to employee (sexual harassment prevention,
dealing with difficult employees, conflict resolution for
staff) or manager/employee to customer (defusing angry
and hostile customers). Please see our sub-page on training
services by clicking here. There you will find details
about:
Our
Training Philosophy
There are thousands
of companies that look like us, but aren't like us, because our
philosophy is different enough to set us apart. If that weren't
so, we would have long had to give up our business. This is what
we believe:
- Our
clients deserve custom-designed programs, whether they be in-house
training programs or industry association seminar presentations.
We’re paid to help YOU, not the average organization. As a
result, we believe custom-designed programs should cost NO
MORE than canned generic programs.
- We
do NOT believe in selling. We don't sell our services. We give
you information and YOU decide if there is a fit. If you like
us, like our philosophy and our work, then you hire us.
- We
invest in the long term. We want you to use us for the things
we do best. If we don’t think your current needs are our areas
of expertise, we’ll steer you in a different direction.
- We
believe in specialization. Our clients want expert help, not
help from someone who has read a book or two on the subject,
and figures they might as well give it a shot. We only work
in the three areas where we’re sure we can help – performance
management, conflict management, and liability prevention and
management.
- We
believe corporate education is a process, not an event. As
a result, we provide pre-training preparation to facilitate
in-course learning, and we provide follow-up to deal with the
curve balls as they come up. And we don’t charge for either
of these!
If this sounds appealing, give us a call at 858-481-8625
to discuss your specific training needs.
We provide
service delivery options as follows:
- ˝ day
to 3 day training seminars in performance management, conflict
management and liability prevention and management. Some of
our most popular programs include our award-winning Appropriate
Workplace Behavior class (an AB 1825 compliant harassment/discrimination
prevention class), Defusing Angry and Difficult
Customers, Conflict Resolution in Healthcare, and
- Keynote
speaking and conference speaking in specialized area and custom
built for YOU.
- Writing & reprint
services that provides content for newsletters, magazines and
other publications requiring new, innovative article content
on a number of issues.
- Consulting
services related to improving employee relations within organizations.
We are planning
on doing more speaking at conferences in the year 2005. That's
for several reasons. We believe that often (particularly for
managers and executives), the issue isn't a lack of skills, but
being pointed in the wrong direction. We see our role in keynote
and conference speaking as helping to aim people at a target.
We also believe we can be more helpful in short segments with
conference attendees and industry leaders because these days,
nobody has much time to spend on long drawn-out training.
Writing & Reprint
Services
We've
found that many organizations can be helped via the printed
word, or
are looking for good quality material to use in their newsletters
and corporate communication vehicles. We have a large bank of
material that you can use in your organization. We also do freelance
work for magazines or can write material to order for similar
fees. It's a cost effective way to get a fresh view on things.
For
more information call us at: 858-481-8625, or click
here.
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