Being open to feedback. A flexible communication style. Establishing a relationship before using certain forms of humor. These are just a few examples of effective interpersonal skills at work, yet they are often overlooked in our technology-focused world. In addition, the stresses of our fast-paced workplace often give rise to behaviors that, while not illegal, either create hurt feelings or disrupt work relationships. This module addresses the entire spectrum of workplace behavior, outlining what interpersonal skills are most effective at work, what behaviors disrupt work relationships and adversely impact productivity, and what behaviors cross the legal line. A self-assessment and stress management tips help managers and employees assess their current stress level and help them develop an action plan for dealing with work frustrations in ways that don't spill over onto work colleagues.

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